Refund & Cancellation Policy
Last updated:
1. Free Resources
Our educational resources (guides, templates, frameworks) are provided free of charge. No refunds apply to free content.
2. Paid Consultations & Workshops
We offer paid guided planning sessions and group workshops. Payment is required to secure your booking.
3. Cancellation by You
Cancellation 14+ days before service date: Full refund minus £10 administrative fee.
Cancellation 7-13 days before service date: 75% refund (25% cancellation fee).
Cancellation fewer than 7 days before service date: No refund. Rescheduling available at no additional charge.
No-show (failure to attend): No refund.
4. Cancellation by Us
We occasionally need to cancel or reschedule due to circumstances beyond our control. If we cancel:
- Full refund issued automatically, OR
- Alternative date offered at your convenience
5. Refund Processing
Refunds are processed to your original payment method within 5-10 business days. Bank processing may take an additional 3-5 business days.
6. Rescheduling
Need to reschedule? Contact us at info@fitnessmove.top at least 7 days before your appointment. Rescheduling is free if done within this timeframe.
7. Service Quality
If you're unsatisfied with the quality of a consultation, contact us within 48 hours with specific feedback. We'll work to address concerns or offer an alternative session.
8. Payment Methods
We accept bank transfer and card payments. Invoices are issued upon confirmation of booking and payment must be received before services commence.
9. Consumer Rights
Under UK Consumer Rights Act 2015, you have rights to refunds for services not provided as described. For concerns, contact us at info@fitnessmove.top or write to High Street 125, Oxford OX1 4AN.
10. Contact Us
Questions about refunds or cancellations? Contact:
Active Pathways Ltd
High Street 125, Oxford OX1 4AN
info@fitnessmove.top
+44 1865 503847